Your privacy matters to us. This Privacy Policy explains exactly what personal data PK Luck collects when you use our platform, why we collect it, how we use it, and what rights you have over your own information. We've written this in plain language so it's easy to understand — not just legal boilerplate.
Here's a plain-language summary of the six most important things to know about how PK Luck treats your personal information. The full details are in the sections below.
PK Luck collects the information you provide when registering — name, date of birth, email, phone number — plus technical data like your device type, IP address, and session activity generated when you use the platform.
We use your data to operate your account, process payments via bKash, Nagad, and Rocket, verify your identity, provide customer support, and comply with legal obligations. We don't collect data we don't need.
PK Luck does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used to run your account and improve the platform — nothing else.
All data on PK Luck is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised staff only, and all access is logged and audited.
You have the right to access, correct, or delete your personal data held by PK Luck. You can also request a copy of your data, object to certain types of processing, or withdraw consent at any time.
PK Luck uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
PK Luck ("we", "us", "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy describes how PK Luck collects, uses, stores, and shares personal data when you visit pk-luck.org or use the PK Luck mobile application.
We understand that handing over personal information requires trust. That trust is something we take seriously. This policy is written to be clear and straightforward — we want you to know exactly what happens with your data, not just tick a box and move on.
This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the PK Luck platform as a whole. Together, these two documents form the complete agreement between you and PK Luck regarding your account and your data.
PK Luck collects two broad categories of personal data: information you provide directly, and information generated automatically when you use the platform.
Information you provide directly:
Information collected automatically:
We only collect data that is necessary for the purposes described in this policy. If we ever need to collect additional categories of data, we will update this policy and notify you accordingly.
PK Luck collects personal data through the following channels:
PK Luck uses your personal data for the following purposes:
We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about how your data is being used, contact us at [email protected].
PK Luck processes your personal data on the following legal bases, depending on the purpose of the processing:
PK Luck does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances:
All third parties with whom we share data are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the one for which it was shared.
PK Luck retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. Specifically:
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your account before the end of a retention period, we will delete what we legally can and retain only what we are required to keep.
Protecting your personal data is a core responsibility at PK Luck. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse.
Despite these measures, no online platform can guarantee absolute security. If you suspect that your PK Luck account has been compromised, contact our support team immediately at [email protected]. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
PK Luck uses cookies and similar tracking technologies on our website and mobile application. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.
We use the following categories of cookies:
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will affect the functionality of the PK Luck platform and may prevent you from logging in or completing transactions.
As a PK Luck user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request". We will respond within 30 days.
| Right | What It Means |
|---|---|
| Access | Request a copy of all personal data PK Luck holds about you. |
| Correction | Ask us to correct inaccurate or incomplete personal data. |
| Deletion | Request deletion of your personal data, subject to legal retention requirements. |
| Portability | Receive your data in a structured, machine-readable format. |
| Objection | Object to processing based on legitimate interests, including direct marketing. |
| Restriction | Ask us to restrict processing of your data in certain circumstances. |
| Withdraw Consent | Withdraw consent for marketing communications or non-essential cookies at any time. |
Exercising these rights will not affect your ability to use the PK Luck platform, except where the data in question is necessary for us to provide the service. For example, we cannot delete your identity verification documents during the legally required retention period, but we can restrict how that data is used.
PK Luck is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on PK Luck or provide any personal information to us.
If we become aware that we have collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on PK Luck, please contact us at [email protected] so we can investigate and take appropriate action.
The PK Luck platform does not contain links to external third-party websites. All links within the platform lead to pages within pk-luck.org or the PK Luck mobile application. This means you remain within the PK Luck privacy framework at all times while using our platform.
If you navigate away from PK Luck by typing a different address into your browser, the privacy practices of that external site are entirely outside our control and this Privacy Policy does not apply to them.
PK Luck may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email and display a prominent notice on the platform at least 7 days before the changes take effect.
The date at the top of this page always reflects when the policy was last updated. We recommend reviewing this page periodically. Your continued use of PK Luck after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
If you do not agree with any changes to this policy, you should stop using the platform and contact us to close your account before the changes take effect.
If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy-related concern, please get in touch with the PK Luck privacy team:
We aim to respond to all privacy requests within 30 days. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Now you know exactly how PK Luck handles your personal data, you can register with confidence. Fast payments via bKash, Nagad, and Rocket, fair certified games, and a support team that's available around the clock.
18+ only. Please play responsibly. Responsible Gaming tools are available in your account settings at any time.